Today, ESEDA members employ 2500 employees approximately. Therefore the Association is constantly backing its members in their effort to provide quality training and further develop their human resources. In accordance with ESEDA recommendations, the member companies see that:

• All their employees go through a rigorous process that helps them identify whether they possess all those skills and qualities necessary for ensuring a highly professional level of service during their communication with the debtors.
• They comply with the standards of the relevant European Organizations and offer their employees programs for further education and continuous training.
• The behavior of their staff is monitored, benchmarked and evaluated on a daily basis, by the consumers, by the business clients and by the employer itself.
• Their employees are hired on the basis of long-term contracts and have the chance of further career development through incentives as well as opportunities for further training.